Please contact us via the form below if you have any questions!

*Please allow 1-2 business days for a response. We will reply as promptly as possible. 

If you have questions regarding returns or exchanges, please see the Returns/Exchanges section of our website. 


Find our most frequently asked questions below.

Maddox ships worldwide! Our standard processing time is 1-3 business days.**Please check product descriptions as some items ship one week after order date.*ALL Harley and Designer orders require a 1-2 week processing time. It does not often take this long, but we do hand make each piece for you. :)

Our system only allows for one coupon per order and cannot be applied on top of orders with an automatic discount already applied. Please note that orders cannot be edited or cancelled after they are placed, nor can we retroactively apply discounts, so it is the customer’s responsibility to verify their coupon code was successfully applied.

Coupons cannot be applied with another coupon and do not apply on shoes, sale items or gift cards. Most coupons can only be used ONCEper customer. If none of these reasons are the issue, please contact us so our team can look into it!

Unfortunately due to fast moving inventory, orders cannot be changed or cancelled once they are placed. If you need to make a return, you may do so once the order arrives.

Absolutely! Please click the "Email When Available" button on the product in the correct size, color, etc. you're looking for and enter your information. You will receive an email once we restock in that color/size!

Please ensure you are triple checking your email address at checkout- you will receive an order confirmation email once the order is placed! Don't forget to check your spam folder.

Yes! We offer e-gift cards that can be purchased here and sent directly via email.

Because we are a small business, we offer store credit only. Please see our Returns page for more information.

Due to fast moving inventory, we do not offer exchanges. However, you can re-purchase the new item or size with your store credit. Please see our Returns page for more information.

Please email us at within 3 days of receiving the item and we will find a solution!